IT Operating Model
The IT Operating Model is a comprehensive concept that defines the organizational, technological, and procedural aspects of IT.
- Knowledge domains
- /Thematic areas
- /Segments
- /Building blocks
Accountability
Accountability involves responsibility for decisions and their consequences.
Decision Rights
Decision rights define who makes which decisions.
IT Governance
Defines control, responsibilities and policies to ensure IT supports business objectives and risk is controlled.
Operating Model
The operating model defines the structure and dynamics of organizations, including decision-making processes and interaction among teams.
Scope Definition
Systematic specification of a project's or product's boundaries, inclusions and exclusions to avoid scope creep and to assign clear roles and responsibilities.
Strategic Drivers
High-level forces that steer an organization's goals, priorities and architectural choices.
Organizational Structure
Describes the arrangement of units, roles and communication channels in an organization to govern decision-making and collaboration.
Roles & Responsibilities
A principle for clearly assigning tasks, authorities and responsibilities within teams and organizations to avoid overlaps and clarify decision paths.
Team Topologies
A concept for optimizing team structures in organizations.
Continuous Improvement
An ongoing, systematic approach to identify and implement improvements in products, processes and organizations. Focuses on iterative cycles, data-informed decisions and team-led actions.
Plan–Do–Check–Act (PDCA)
Iterative management method for continuous improvement of processes by planning, doing, checking and acting.
Performance Management
A concept for systematically measuring and steering individual and organizational performance through goals, metrics and feedback.
Agile Ways of Working
A set of principles and practices that enable teams to deliver value adaptively and incrementally.
Operating Processes
Operating processes describe recurring workflows, roles, and responsibilities for operating products and systems.
Ways of Working
Conceptual description of the processes, roles and practices teams use to organize collaboration and delivery.
Platform Enablement
Concept for systematically providing and operating internal platforms that offer developer teams self-service, governance, and reusable platform products.
Shared Services
Organizational concept for central, reusable services and platforms to increase efficiency and standardization.
Technology Strategy
Framework aligning technology decisions with business strategy, guiding platform and architecture choices and prioritizing investments.