Incident Handling
Incident handling is a structured process for detecting, prioritizing, escalating and resolving IT and operational incidents. It defines roles, communication channels, playbooks and metrics to reduce downtime and optimize recovery time. The approach integrates monitoring, incident management tools and post-incident reviews across teams and the organization.
This block bundles baseline information, context, and relations as a neutral reference in the model.
Definition · Framing · Trade-offs · Examples
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This page provides a neutral starting point with core facts, structure context, and immediate relations—independent of learning or decision paths.
Baseline data
Context in the model
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Where this block lives in the structure.
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Relations
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