Classification
2- Complexity
- Medium
- Impact area
- Organizational
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Structured process for detecting, prioritizing, escalating and resolving IT and operational incidents.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Incident Handling
360°
Integrations
Monitoring systems (e.g. Prometheus)
+2
Define clear roles and responsibilities
Value stream stage: Run