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The IT Operating Model is a comprehensive concept that defines the organizational, technological, and procedural aspects of IT.
This segment describes how decisions are made, governed, and owned within the IT operating model. It includes governance models, decision logics, committee structures, and escalation mechanisms. The focus is on clarity, transparency, and effectiveness of decisions.
Accountability involves responsibility for decisions and their consequences.
Decision rights define who makes which decisions.
Defines control, responsibilities and policies to ensure IT supports business objectives and risk is controlled.