SSM is an iterative, systemic method for exploring and shaping social and organizational problem situations. It helps stakeholders articulate multiple perspectives, develop conceptual activity models and negotiate feasible changes. Typical uses include discovery, requirements analysis and organizational development.
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What organizes, connects, or makes decisions possible.
Soft Systems Methodology explores complex human problem situations by making different viewpoints visible and comparing them with possible improvements.
Peter Checkland developed SSM at Lancaster University from the 1960s in response to the limits of technically oriented systems analysis for ambiguous organizational problems. The method combines systems thinking with facilitated learning and negotiation.
Describe the situation from several perspectives, formulate a purposeful system for each view, compare the models with reality, and agree on feasible changes.
A worldview explains why a situation and a change appear meaningful.
A root definition states the purpose, boundary, and perspective of an imagined system.
Participants seek a workable shared view that can be put into practice.
SSM helps with problems whose goals and stakeholders are disputed or unclear. It creates a shared learning picture without treating human organizations like machines.
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