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The RACI model assigns roles and responsibilities in processes by classifying stakeholders as Responsible, Accountable, Consulted, or Informed. It creates clarity about decision rights and communication channels.
The RACI model is a responsibility-assignment method that clarifies roles in processes and decisions by categorizing stakeholders as Responsible, Accountable, Consulted, or Informed. It reduces ambiguity, supports governance and delivery coordination, and helps prevent duplicated efforts. Use it to define clear decision rights and communication paths across teams and functions.
Measure of the share of tasks with clearly assigned accountable/responsible roles.
Time from identifying a decision to a binding resolution.
Share of tasks requiring rework due to unclear responsibilities.
RACI is used to clarify responsibilities between product management, development, QA and operations.
Accountable parties and informed stakeholders are clearly defined for compliance-relevant decisions.
RACI creates transparency of responsibilities between business units and IT.
Identify and document processes and interfaces
Record involved roles and stakeholders
Create, validate and communicate the RACI matrix
Schedule regular reviews and adjustments