Classification
2- Complexity
- High
- Impact area
- Organizational
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ITIL is a process-oriented framework for IT service management that provides best practices for designing, controlling, and improving IT services.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Information Technology Infrastructure Library (ITIL)
360°
Integrations
ITSM tools (e.g. ServiceNow, Jira Service Management)
+2
Service orientation: focus on delivered value for customers.
Value stream stage: Run