Classification
2- Complexity
- Medium
- Impact area
- Organizational
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Process for structured detection, escalation and resolution of IT incidents with defined roles, communication channels and post-incident reviews.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Incident Management Process
360°
Integrations
Monitoring tools (e.g. Prometheus, Datadog)
+2
Fast restoration takes precedence over complete root-cause elimination.
Value stream stage: Run