Classification
2- Complexity
- Medium
- Impact area
- Organizational
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Method to visualize a customer or user journey to identify needs and pain points.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Experience Map
360°
Integrations
Miro / whiteboard tools for collaborative workshops
+2
Holistic perspective: consider the user experience across all touchpoints.
Value stream stage: Discovery