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CSH is a normative method for analysing boundaries, assumptions and power asymmetries in socio-technical systems. It promotes transparency of implicit value frameworks and supports critical reflection for governance and design decisions.
Critical Systems Heuristics (CSH) is a normative method for analysing and reflecting on boundaries, assumptions and power relations in socio-technical systems. It helps stakeholders make implicit value frameworks explicit and critically assess decision criteria. CSH is practical and supports strategic governance and design discussions.
Measures engagement reach and diversity of perspectives.
Assesses completeness and traceability of records.
Indicates concrete outcomes from the reflection.
Use of CSH to expose goal conflicts between citizens, administration and vendors.
CSH clarifies responsibility boundaries and data access in a multi-stakeholder environment.
The method helped reveal hidden normative premises in guidelines.
Preparation: identify stakeholders and clarify goals
Workshop: jointly capture boundary judgements and assumptions
Follow-up: document results and derive governance actions