Classification
2- Complexity
- Medium
- Impact area
- Business
Loading content
A concept for systematically generating measurable customer value and economic benefit across products, processes and business models.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Value Creation
360°
Integrations
CRM systems for customer analysis
+2
Customer value first: make decisions based on measurable customer benefit.
Value stream stage: Discovery