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Concept and practice to ensure reliability, transparency and human control of automated systems.
Trust in Automation defines practices and technical as well as organizational measures to ensure appropriate reliability, transparency and human control of automated systems. It emphasizes observability, fault tolerance and clear escalation paths. The goal is to increase user acceptance and safe operation across product and run processes.
time until incident detection; indicator for observability.
time to full recovery; measures fault tolerance and processes.
percentage of users accepting or opting out of automated features.
staged rollout combined with detailed metrics and alerting.
automated proposals are applied only after manual approval.
decisions are logged and enriched with context for audits.
perform a current-state analysis of observability and processes
define SLOs, escalation paths and responsibilities
add instrumentation, standardize telemetry and create dashboards
introduce staged rollouts with monitoring and feedback loops