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This cluster examines the application of artificial intelligence to automate, optimize, and support decision-making within business processes.
Specifies the scope and exclusions of a default configuration for operational use of AI in business processes, covering process components, integration points, technical infrastructure and runtime conditions. Excludes conceptual model development, research topics and strategic governance. Limits content to operational integration, interface specifications, data flows and error handling.
Concept for using AI in customer support to automate workflows, personalize interactions and integrate with existing CRM processes.
Concept for using AI models and data-driven automation to support IT operations, monitoring and incident management.