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Jira Service Management provides comprehensive features for IT service management, including ticket tracking, workflow automation, and third-party tool integration. It enables teams to respond quickly to requests and create efficient workflows.
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Usable application software: supports people in a task.
Concrete cog in the system that works inside larger relationships.
Jira Service Management is an Atlassian platform for handling service requests, incidents, changes, and support work.
Atlassian developed the product by combining Jira workflows with help-desk and IT service-management capabilities. It builds on ITIL-influenced practices for incident, request, and change management.
A portal captures a concern, a workflow assigns it and moves it through states. Rules, knowledge articles, and SLAs keep priority and response time visible.
A recorded need for a service or piece of information.
An interruption or degradation of a service.
Agreed targets for response or resolution.
The platform centralises service work, clarifies ownership, and provides history and metrics. Helpful support still depends on sound processes and maintained knowledge.
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