Metrics are fundamental units of measure used in many organizations to assess progress, efficiency, and quality of processes. They are crucial for data-driven decision-making.
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Theoretical construct: explains a term, principle, or mental model.
What you need to understand to reason about a domain.
Metrics are defined measures used to observe and compare states, trends, or results.
Metrics grew from traditions of measurement and statistics. In management, Kaplan and Norton’s 1992 Balanced Scorecard connected financial and non-financial measures to strategic objectives.
A metric is a measurement contract: it specifies what is counted, in which unit, from which source, and over what period. Context and comparison make the value interpretable.
A defined quantity that is observed.
An expected or desired value.
A metric’s movement over time.
Well-designed metrics reveal progress and deviations. A single number can distort behavior; definition, data quality, and context must travel with it.
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