360°
Concept#Product#Delivery

Jobs-to-be-Done

The Jobs-to-be-Done concept is based on the assumption that customers purchase products or services not just to own them, but to accomplish specific tasks. This understanding enables companies to develop innovative solutions that meet the actual needs of their customers.

This block bundles baseline information, context, and relations as a neutral reference in the model.

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Definition · Framing · Trade-offs · Examples

What is this view?

This page provides a neutral starting point with core facts, structure context, and immediate relations—independent of learning or decision paths.

Baseline data

Context
Organizational level
Enterprise
Organizational maturity
Advanced
Impact area
Business
Decision
Decision type
Design
Value stream stage
Discovery
Assessment
Complexity
Medium
Maturity
Established
Cognitive load
Medium

Context in the model

Structural placement

Where this block lives in the structure.

Theme space
User & Context
Theme area
UX & Product Design
Segment
Discovery & Problem Framing
#Product#Delivery

Relations

Connected blocks

Directly linked content elements.

Content · Related to
(2)
Development
Concept
Value Creation
Concept
Process · Influences
(3)
Customer Journey
Method
Data Product Design
Method
Jobs to be Done (JTBD)
Method