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The topic of Incident Management and Resilience deals with the identification, management, and recovery of systems after incidents. It encompasses strategies to minimize risks and ensure operational continuity in crisis situations.
This segment describes the systematic evaluation of incidents. It includes root cause analysis, deriving actions, and organizational learning. The focus is on preventing future incidents or reducing their impact.
An ongoing, systematic approach to identify and implement improvements in products, processes and organizations. Focuses on iterative cycles, data-informed decisions and team-led actions.
A formal review after an incident to determine root causes, document findings, and derive improvements.
A structured approach to identify the root causes of problems.