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Quality management is a systematic approach to planning, controlling and continuously improving products, processes and services across an organization. It combines strategic directives, operational controls and metrics to ensure customer satisfaction and regulatory compliance. Common practices include process control, audits, KPIs and corrective actions. It…
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Quality management is the management system through which an organization plans, directs, evaluates, and continually improves quality.
Quality management evolved from industrial inspection into an organization-wide management approach. ISO 9001 specifies requirements for a quality management system, including context, leadership, planning, operation, and improvement.
The organization sets quality objectives and ownership, defines relevant processes, provides resources, measures results, and handles deviations. Audits and management reviews test effectiveness; improvement actions close the loop. Quality management governs the frame—QA, testing, and quality metrics are practices within it.
A set of processes, roles, rules, and records for systematically governing quality.
Work is viewed as connected processes with inputs, outputs, and ownership.
Measurement, audits, and corrective actions improve the system’s suitability and effectiveness.
Quality management connects quality objectives with organizational leadership, processes, and improvement. It provides governance and evidence, but suitable objectives and practice are still required for product quality.
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