concept#Product#Delivery#Technology#Use Case
Use Case
A use case describes how a technology or process is applied in a real-life situation.
A use case explains the specific scenarios in which a technology can be effectively utilized.
Maturity
Established
Cognitive loadMedium
Classification
- ComplexityMedium
- Impact areaBusiness
- Decision typeDesign
- Organizational maturityIntermediate
Technical context
Integrations
CRM SystemsPayment SystemsEmail Service Providers
Principles & goals
User-Centered DesignIterative DevelopmentOpen Communication
Value stream stage
Build
Organizational level
Team
Use cases & scenarios
Use cases
Scenarios
Compromises
Risks
- Technical Issues
- System Overload
- User Acceptance Issues
Best practices
- Conduct regular training sessions.
- Gather feedback from users.
- Regularly review and adjust processes.
I/O & resources
Inputs
- Customer Feedback
- Company Data
- Application Forms
Outputs
- Approved Applications
- Status of Applications
- Customer Reports
Description
A use case explains the specific scenarios in which a technology can be effectively utilized. It includes necessary steps and the expected outcome.
✔Benefits
- Increased Efficiency
- Better User Satisfaction
- Faster Response to Requests
✖Limitations
- Limited Customizability
- Higher Implementation Costs
- Complexity of Integration
Trade-offs
Metrics
- Lead Time
Time taken to process a request.
- Customer Satisfaction
Measurement of customer satisfaction with the process.
- Error Rate
Number of errors that occurred during the process.
Examples & implementations
Processing Customer Requests
Customer support led to improvements in the system to process requests more quickly.
Optimizing the Ordering Process
A new software solution made the ordering process significantly more efficient.
Collecting Customer Feedback
A company implemented a new system to systematically gather customer opinions.
Implementation steps
1
Define target audiences and requirements.
2
Create an implementation plan.
3
Conduct tests and make adjustments.
⚠️ Technical debt & bottlenecks
Technical debt
- Outdated software versions.
- Lack of documentation for new features.
- Insufficient integration of existing systems.
Known bottlenecks
System PerformanceUser BottlenecksIntegration into Existing Systems
Misuse examples
- Use without training.
- Insufficient adaptation to user needs.
- Unclear responsibilities in the process.
Typical traps
- Over-optimization of processes over a long period.
- Ignoring user feedback.
- Adjusting systems without complete testing.
Required skills
Project ManagementAnalytical ThinkingCommunication
Architectural drivers
Modularity of ArchitectureUse of Open StandardsAgile Development Methods
Constraints
- • Budget Restrictions
- • Resource Availability
- • Technological Requirements