Knowledge Management

Method to capture, organize and share organisational knowledge using processes, roles and tools.

Knowledge Management is a method to capture, organize and reuse organisational knowledge through processes, roles and tools.

Maturity

Established

Cognitive loadMedium

360° overview

Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.

The building block at a glance

Knowledge Management

360°

2

2

Integrations

Ticketing system (e.g. Jira, ServiceNow)

+2

1

Knowledge is an organisational asset and must be maintained.

Value stream stage: Iterate

4

3

4