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A concept for automated orchestration and execution of recurring business or IT processes using defined workflows and integrations.
Workflow automation describes designing, orchestrating, and executing recurrent business or IT processes using automation rules, workflows, and integrated services. It aims to increase efficiency, reduce errors, and shorten lead times through explicit process definitions, automation logic, and tool orchestration. It also supports monitoring, scaling, and continuous improvement.
Time from trigger to completion of a workflow.
Share of cases completed without manual intervention.
Share of runs with exceptions or failures.
Automated invoice validation reduced manual checks and sped up payments.
Unified onboarding workflows ensured consistent configuration of new team members.
Orchestrated pipelines enabled faster releases with clear rollback processes.
Identify and prioritize processes
Create and simplify process model
Implement and test integrations
Set up monitoring, alerts and rollback strategies