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Organizational concept for central, reusable services and platforms to increase efficiency and standardization.
Shared services centralize reusable functions and platforms within an organization to increase efficiency, consistency, and scalability. They separate product/domain ownership from cross-cutting services and define governance, interfaces, and operating models. Suitable for reducing duplication and standardizing technical and administrative processes.
Percentage of used shared service components versus local implementations.
Time required for a product team to integrate a shared service.
Measured cost savings from consolidation and central operations.
Consolidation of payment processes into a shared service team to avoid redundant implementations and ensure regulatory compliance.
A shared service center consolidates procurement and contract management across agencies to achieve economies of scale.
A central platform team delivers CI/CD pipelines, monitoring and infrastructure templates to product teams.
Conduct needs analysis and define the service catalog; prioritize by business impact.
Establish the shared service team, clarify roles and define SLAs.
Technical implementation: platform components, APIs, automation and monitoring.
Pilot with selected teams, incorporate feedback and scale incrementally.