Classification
2- Complexity
- Medium
- Impact area
- Business
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A Service Level Agreement (SLA) defines the expectations for the services provided by a vendor.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Service Level Agreement (SLA)
360°
Integrations
IT Service Management Tools
+2
Transparent Communication
Value stream stage: Build