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Sensemaking describes how people and organizations interpret complex, ambiguous situations, structure them, and create action-relevant meaning.
Weick's sensemaking is an organizational concept explaining how actors form coherent interpretations and action options from fragmentary information. It emphasizes retrospective interpretation, social processes and identity construction, and is applicable to crises, change and ambiguity in organizations.
Measures time from first report to shared team interpretation.
Counts hypotheses confirmed by tests or evidence.
Assesses breadth of disciplines involved in sensemaking sessions.
Use of sensemaking techniques to reconstruct coherent cause chains from fragmented logs and statements.
Teams use shared interpretations of user feedback to reset priorities.
Workshops teach retrospective analysis and narrative construction as decision-making tools.
Introduction: training in sensemaking principles and methods.
Operationalization: define standard formats for collection and reconstruction.
Routinize: integrate regular sensemaking sessions into decision processes.