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Concept promoting equitable access to digital technologies, digital skills and accessible services.
Digital inclusion describes practices and policies that ensure all people, regardless of age, education, income or ability, have equitable access to digital technologies, internet services and digital skills. The concept covers accessibility, digital literacy, affordable connectivity and participatory design. It promotes social inclusion and economic opportunity.
Percentage of households with access to the offered services.
Number or share of participants in digital literacy programs.
Measured satisfaction and recurring use of services.
A municipal initiative provides devices, training and personal support to older citizens.
Regional schools coordinate curricula and device lending to strengthen digital skills.
NGOs and local providers cooperate to deliver subsidized internet access in rural areas.
Conduct needs analysis and define target groups.
Develop strategy: goals, indicators, funding.
Start pilots, evaluate and scale.