Classification
2- Complexity
- High
- Impact area
- Business
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AI systems for natural language dialogues and automating user interactions.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Conversational AI
360°
Integrations
CRM systems (e.g., Salesforce)
+2
User centricity: Align dialogues to real user needs.
Value stream stage: Build