Classification
2- Complexity
- Medium
- Impact area
- Business
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A system for automated text- or voice-based communication that receives, interprets, and responds to user requests. Focuses on dialogue management, integrations, and user-centered design.
360° overview
Six perspectives place the building block in context. The numbers show where each perspective continues in the reading path.
The building block at a glance
Chatbot
360°
Integrations
CRM systems (e.g., Salesforce)
+2
User-centered dialogue: responses should be clear, concise and context-aware.
Value stream stage: Build